I ordered 10 pounds of clams for a party. I called them before I ordered to ensure the clams would be delivered on time. They assured me they would. The day they were supposed to ship, it looked like they didn’t. I called them, and the guy who answered said it “looked like they had shipped, no worries.”
I specifically confirmed multiple times that this would arrive on time.
I had to run to a grocery store to get backup food two hours before my party because, as it turned out, they never shipped.
Intershell knew that they didn’t ship, yet they decided not to inform me. I spent the day refreshing the tracking number, hoping that they had shipped.
When I called, I was informed “oh yeah FedEx never came” - would have been nice to know! And why would Intershell not have brought the box to FedEx if it wasn’t picked up?
Comically horrible customer service. I emailed them expressing this and they offered me a whopping 10% off.
Go elsewhere for shellfish delivery!