Shipping Information

At Intershell, we're committed to getting our premium, fresh products from the dock to your door with speed and care. Our shipping process is designed to ensure that every item you order arrives in peak condition, perfectly chilled and ready to enjoy.

From our packaging to our reliable delivery service, we handle every detail so you can feel confident in the quality and freshness of your seafood order.

你们送货到夏威夷或阿拉斯加吗？

是的，但只针对冷冻海鲜订单。

为确保抵达时保持最佳新鲜度，所有冷冻海鲜订单将于周一或周二发货。这有助于避免周末运输延误。

请注意：由于运输时间限制，我们也不提供新鲜或活海鲜到夏威夷或阿拉斯加的隔夜送货服务。

如果您来自夏威夷和阿拉斯加，希望购买新鲜的新英格兰海鲜，请联系我们。我们很乐意为您推荐当地的批发合作伙伴，他们可以帮助您。

你们运送到加拿大、波多黎各或其他国际国家吗？

我们不运送至加拿大、波多黎各或任何其他国际国家。

What shipping courier do you use?

We use FedEx. If you prefer to use UPS instead, please let us know when you place your order.

你们从哪里发货？

Intershell seafood 的所有新鲜和冷冻海鲜订单均从我们位于 9 Blackburn Drive, Gloucester, MA 01930 的工厂发货。

运费如何计算？

将商品添加到购物车后，您可以打开购物车并找到“运费计算器”按钮来计算预估运费。所有运费均基于订单总重量、订购的海鲜种类以及您所在的区域。

我们提供不同费率的两级运费：

  1. 隔夜送货
  2. 两天送达

How can I track my order?

We'll email you a link to your tracking information once your package has left the warehouse and scanned by FedEx. You can also track your orders by logging in to your account and viewing your most recent orders.

If your order has been split into multiple shipments, you'll receive separate dispatch emails with different tracking numbers. This way you can track each package individually. 

If the tracking doesn’t show any updates or is blank, please allow until your estimated delivery date for your order to be delivered. There may sometimes be a delay with your tracking being updated.

Track My Order

你们提供免费送货吗？

目前，我们不提供免费送货服务。Intershell 坚持透明定价政策。为此，我们的产品价格不包含运费。这使我们能够根据客户的具体位置和订单规模，提供最准确、最新的运费。我们相信，这种透明度能确保您始终了解与购买相关的确切费用。

下订单后我可以更新送货地址吗？

如果您的订单尚未完成或发货，我们可能会更新送货地址 - 请联系我们。

如果您的订单已发货，更新收货地址将导致发货延迟一天，这可能会对订单内容产生不利影响。请仔细检查您的订单确认信息，确保
已输入正确的送货地址。

我可以选择送货日期吗？

是的，可以！您的订单将在您要求的送货日期前1-2天发货。

What days do you deliver?

We deliver Tuesday through Saturday. We do not deliver on Sundays, Mondays, or major holidays.

You must place your order by 12:00 PM EST to be eligible for same-day fulfillment (subject to product availability). Perishable orders placed after 12:00 PM EST on Fridays or over the weekend will be fulfilled and shipped on Monday.

Is there a packaging or handling fee?

Because specialized insulated coolers, dry ice, and gel packs are incredibly costly for smaller shipments, orders under $95.00 will be charged a $19.95 packaging fee.

我需要在家才能收到快递吗？

不，您不需要在家，但客户有责任在交货当天以及订单交付后及时收到包裹。

所有货件均附有“托运人放行”条款，这意味着只要司机愿意，他们就可以将包裹留在收货地址，无需签名。由于我们的产品易腐烂，这确保了货物能够及时收到。

Do you deliver on Holidays? Christmas, Thanksgiving, New Years

Intershell and FedEx are closed on the following holidays, and no shipments will be delivered. When ordering for a holiday event, please request a delivery date that does not fall on the holiday itself.

假期清单

  • 元旦（1月1日）
  • 马丁·路德·金纪念日（1月15日）
  • 阵亡将士纪念日（五月的最后一个星期一）
  • 独立日（7月4日）
  • 劳动节（九月第一个星期一）
  • 感恩节（十一月第四个星期四）
  • 圣诞节（12月25日）