Please allow 24-48 hours for your order to be fulfilled. We're often able to accommodate same-day pick-up, depending on the availability of the items you've ordered.

You will receive an email notification when your order is packed and ready for pickup. Please do not arrive until you have received this confirmation.

Pick-up orders will be ready for collection between 11 AM and 2 PM, Monday through Friday. You will receive a notification once your order is ready.

Have your order confirmation email or number ready when you arrive. This ensures we give you the correct order.

Seafood is highly perishable. Once you receive your order, it's essential to keep it chilled. We recommend bringing a cooler or insulated bag, especially if you have other errands to run.

Our inventory is subject to daily fluctuations based on the catch of the day. If an item you ordered is out of stock, we will contact you immediately to discuss your options.

• Substitutions: We can suggest a comparable item of equal or greater value as a substitute. If you're flexible with substitutions, please add a note to your order with details about your preferences. The more information you can provide us—such as "substitute with a similar white fish" or "any crab meat will work"—the better we can serve you.
• Cancellations: If you would prefer not to substitute, we can fulfill the rest of your order and cancel and refund the out-of-stock item. In the case of a single-item order that is out of stock, we will cancel the entire order.