Placing Your Order

For orders placed without a specific delivery date or notes about a hard deadline, we'll assume you have a flexible delivery schedule. We always try to ship orders on the next business day, but a "grace period" may be needed due to high order volume, out-of-stock products, or other factors.

If you need your order by a specific date, please let us know in the "Additional Notes" section at checkout. We will do our best to ensure your order is fulfilled and delivered on time.

Can I place my order over the phone?

Yes! You’re more than welcome to give our office a call and speak with a member of our team to place your order over the phone.

When will you process my order after it has been placed?

Your order will be processed the following business day or the day prior to your requested delivery date.  Orders placed after 12 PM EST will be processed the following day. Orders placed on Saturday and Sunday will start to be processed on Monday.

I want to receive my order by the next day. Is this possible?

Yes, next-day delivery is generally possible for many orders! If you place your order before 12 PM EST, we can usually fulfill it for next-day arrival.

However, we can't always guarantee next-day delivery for every item. This is because the availability of fresh seafood can change rapidly; a specific item or size you've ordered might sell out or not be available until a later date. The sooner you place your order, the better we can project our ability to fulfill it for your desired delivery day.

Please keep in mind that for frozen seafood orders delivered to certain areas (like Hawaii and Alaska), we require 2 days for delivery. In these specific cases, we cannot guarantee next-day delivery.

Is Saturday delivery available?

Yes, we do offer Saturday delivery for our customers at no extra charge!

However, Saturday delivery might not be available for all addresses, especially in very rural areas. When you place your order, please ensure your shipping address is able to accept Saturday deliveries. If we receive notification that your address isn't eligible for Saturday delivery, we'll contact you promptly to see if you'd like to receive your order the following week instead.

Large Parties & Events

For most large orders, we recommend placing your order 1 to 2 weeks in advance. This timeframe typically allows us to secure the freshest products for you while still accounting for the inherent unpredictability of the seafood industry.

For all large or event orders, we highly encourage you to contact our team directly before placing your order.

Here's why the pre-ordering window is optimal:

  • Market Fluctuations: The availability and pricing of seafood, especially wild-caught varieties, can fluctuate significantly due to factors like weather conditions, fishing seasons, and daily market demand. Placing an order too far in advance means we cannot guarantee specific pricing or availability until closer to your event date.
  • Freshness & Quality: Our priority is to provide you with the freshest possible seafood. Ordering within this 1-2 week window allows us to source items that are currently available and at their peak quality, aligning with our commitment to delivering exceptional products.
  • Guaranteed vs. Intermittently Available Items: While we can often guarantee availability for our staple and regularly stocked/year-round seafood, certain specialty or wild-caught products are intermittently available. Discussing your needs closer to the date helps us advise you accurately on what we can confidently provide.

Speaking with a member of our team will allow us to:

  • Discuss your specific needs: Including event date, estimated number of guests, desired product types, and any budget considerations.
  • Provide real-time availability and pricing insights: Based on current market conditions.
  • Offer expert recommendations: Suggesting suitable substitutions or alternatives if the desired item is highly unpredictable.
  • Ensure a smooth process: We will work closely with you and confirm details a few days prior to your desired delivery to ensure everything is perfect for your event.
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Order Revisions and Cancellations

Can I add on to my existing order?

Once an order has been successfully placed, we are unable to directly alter or add items to it. This is primarily for your security, as we do not save customer credit card information and cannot make additional charges on our end. The original payment method also cannot be changed after the order
is confirmed.

However, we have two solutions to help you get the additional items you need:

  • Place a New, Separate Order: You can place a second order for the additional items. If you do this, please immediately contact us. We will then work to combine your new order with your original shipment and will waive any additional shipping fees for the second order.
  • Cancel and Reorder: If the changes are substantial, or if you prefer to have all your items under a single order number, we can cancel your original order. You would then need to place a completely new order that includes all the items you wish to purchase.

To ensure the best outcome for your order, please reach out to our customer service team immediately if you need to make an adjustment after placing your order.

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How do I cancel an order?

If you need to cancel your order, please email or give us a call to do so before 1
PM EST on the day your order is scheduled to be processed or shipped. Once your order has been shipped and picked up by the courier, we're unable to cancel it.

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Payment Options

Do you accept SNAP or EBT benefits?

Can I store my shipping and payment information for easy checkout? Is it secure?

Shop Pay & Afterpay

What is Shop Pay, and why does it keep popping up during checkout?

Shop Pay is a fast, secure, and convenient payment processing service powered by Shopify, the e-commerce platform we use. It's designed to make your checkout experience quicker across all Shopify-powered online stores.

How it works:

  • When you select "Save my information for a faster checkout" during your purchase on our site (or any other Shopify store), a Shop Pay account is created.
  • Once you have a Shop Pay account, future checkouts on our site (and other Shopify stores) can be completed in just a few taps, as your shipping and payment information is securely saved.

Why it pops up:

  • If you've previously created a Shop Pay account, you may be prompted via a pop-up during checkout to sign in and use your saved payment and shipping details for a faster process.

If you prefer not to use Shop Pay:

  • Simply close the pop-up window.
  • You can then proceed to select your preferred payment method from the other available options.

Please remember that Shop Pay is a third-party platform that operates independently from www.intershellseafood.com. While it enhances your checkout experience on our site, it also offers this expedited service across any other e-commerce store built on the Shopify platform.

What is Afterpay, how do I use Afterpay on Intershell Seafood?

Afterpay is a service that allows you to shop now and pay later, always interest-free. With Afterpay, your purchase will be split into four payments, payable every two weeks. Shop at intershellseafood.com, add items to your cart, and select Afterpay as your payment method at checkout. First-time customers will need to create an Afterpay account (with an instant approval decision). Returning customers will log in to make their purchase. It’s that easy!

You can visit the Afterpay website at www.afterpay.com for a comprehensive list of additional FAQs, terms and purchase payment agreement, as well as Afterpay’s Privacy Policy.

If you have any questions about your Afterpay account, please contact Afterpay directly.