Shipping & Packaging

How long will delivery take?

To maintain optimal quality, all frozen seafood orders are shipped via UPS or FedEx 2-Day Shipping. Your order will be packed in an insulated box with dry ice to keep it frozen and safe until it arrives.

Order Timing & Delivery Days

  • Order Cut off: Place your order by 12 PM EST (Monday-Wednesday) for shipping within 2 business days.
  • Delivery Days: We deliver Tuesday through Saturday. There are no deliveries on Sundays, Mondays, or holidays.

Last Minute Orders / Same Day Order Fulfillment

If you place your order before 12 PM EST, we can usually fulfill the same day. However, it is not always guaranteed for same day / last minute orders. Any orders placed after Wednesday 12 PM EST will be fulfilled Monday, the following week.

Weekend/Holiday Orders

Orders placed after 12 PM EST on Wednesday, or on weekends and holidays, will ship on the next business day.

Saturday Delivery

Saturday delivery is available at no extra charge. When you place your order, please ensure your shipping address can
accept Saturday deliveries.

Tracking & Support

A tracking number will be generated on the ship date by UPS or FedEx once the label has been printed and sent to you via email. This tracking number can be used to review the status of your shipment in transit, however, this tracking number will not be valid until the shipment is picked up from our facility.

If after that time you are still not able to track the package, please contact our office for further assistance to speak with a representative. As soon as your order has been delivered, you will receive a follow-up email.

Address Validation

Intershell will ship your order to the address submitted by the customer. If an undeliverable or incorrect address is submitted, we will contact you to verify the shipment. If there is no response before your order is packed and has been shipped, no refund or reshipment will be issued. Shipping to a closed business will also void the customer from any refund.

Shipping Address Revisions

  • Changes Before Shipment: Any changes to your shipping address must be made before the courier picks up your package from our facility. The sooner you contact us, the better the chance we can fulfill your request. We cannot guarantee last-minute address changes.
  • Changes After Shipment: Once your package has left our facility, we are unable to change the shipping address.

Courier Rerouting

If it is too late for us to change the address, we recommend contacting the shipping courier directly and requesting them to hold the package at a local facility for you to pick up on the scheduled delivery day.

Avoid Delays

Please be aware that if you request the courier to reroute the package to a new
address, it will be delayed by an extra day. Due to the perishable nature of our seafood, an additional day in transit could result in spoiled product.

Additional Costs

If the requested address change is in a different state or ZIP code that results
in a higher shipping cost, these additional charges must be paid before your order can be fulfilled and picked up by the courier.
  • FedEx and UPS do not deliver to P.O. boxes.
  • The 2 Day Shipping guarantee applies only to frozen seafood items.
  • You are responsible for receiving your package on the delivery day. We cannot issue refunds for packages that are delayed due to a missed pickup refused delivery, or an incorrect address provided at checkout.
  • Once your order has shipped, any delays caused by weather or the courier are outside of our control.
  • If a selected delivery date is unavailable, we will contact you to arrange a new date.

What zone is my state in?

  • States in Zone 1 & 3, we offer special low flat-rate shipping
  • States beyond Zone 3, the shipping costs are calculated based off the total weight of your order and the zone you are located. The further away the zone is, the higher the shipping costs will be.

Zone 1

Massachusetts, Rhode Island, Connecticut, New Hampshire, Vermont, Maine, NYC, Upper NJ

  • Under 50 lb: $15.95 flat rate
  • 50 lb and up: $60 flat rate
  • Note: Holiday shipping surcharges may apply in December.

Zone 3

Under 50 lb: $19.95 flat rate

50 lb and up: $60 flat rate

  • Upstate New York
  • Lower New Jersey
  • Pennsylvania
  • West Virginia
  • Virginia
  • Maryland
  • Washington DC
  • Delaware
  • North Carolina
  • South Carolina
  • Indiana
  • Kentucky
  • Ohio

Zone 5

  • Wisconsin
  • Illinois
  • Indiana
  • Kentucky
  • Tennessee
  • Georgia
  • South Carolina
  • Michigan
  • Ohio

Zone 6

  • Minnesota
  • Iowa
  • Missouri
  • Arkansas
  • Louisiana
  • Mississippi
  • Florida
  • Alabama

Zone 7

  • Texas
  • Nebraska
  • Kansas
  • North Dakota
  • South Dakota
  • Nevada
  • Oklahoma

Zone 8

  • California
  • Washington
  • Oregon
  • Idaho
  • Utah
  • Arizona
  • New Mexico
  • Colorado
  • Montana
  • Wyoming

Zone 9

  • Alaska
  • Hawaii