2 DAY SHIPPING - Frozen products

All Intershell’s frozen seafood products will qualify for 2 Day Shipping Rates. To qualify for 2-day shipping rates, all items in your cart must be Frozen Products Only.  If any fresh or live seafood is in your cart alongside frozen goods, then only the Priority Overnight Shipping charge will be available to be selected.

All Frozen Seafood Orders will be shipped & delivered by UPS or FedEx. 

  • Frozen Seafood Orders will be shipped on Monday through Wednesday and delivered Wednesday through Friday.

  • For Frozen Seafood Orders, you will not be able to request a delivery date.

  • Orders placed From Thursday through Sunday, or on a holiday, are unable to be processed until the next business day and will not be able to delivered until the following week.

  • UPS and FedEx do NOT deliver PO Boxes.

  • For New England States, we offer $15.95 overnight shipping on orders less than 50 Lb.  Orders over 50 Lb. will be a $60 flat fee.

  • For selected states beyond New England, we offer a $19.95 flat fee for 2-day shipping rates on orders less than 50 lb. Orders over 50 Lb will be charged a $60 flat fee.

SATURDAY DELIVERY

For frozen items, we will not be offering Saturday delivery.  For Fresh and Live seafood, we offer Saturday delivery.  Please visit our Overnight Shipping - Fresh Seafood page for more information.

CALCULATING SHIPPING COSTS

States located in Zone 1 will be charged a $15.95 flat rate shipping fee. States located in Zone 3 will be charged a $19.95 flat rate shipping fee. 

Orders over 50 Lb. will be a $60 flat fee. 

For further states, shipping costs are calculated based on the total weight of your order and the Zone your state is in. States located in Zone’s 5 through Zone 9 will be charged a shipping rate based on the total weight of the order. 

To calculate an estimated shipping cost, add the items you wish to purchase in your cart.  Start the checkout process. When you reach the “Shipping Address” section, type in your zip code - the shipping cost will show.  When you remove or add items to your cart, the shipping cost will change based on the weight of your order.  The heavier/more items you have in your cart, the more expensive shipping will be.

WHAT ZONE IS MY STATE IN? (Frozen Seafood Orders Only)

Zone 1: ($15.95 Shipping on orders less than 50 Lb.) Massachusetts, Rhode Island, Connecticut, New Hampshire, Vermont

Zone 3: ($19.95 Shipping on orders less than 50 Lb.) Maine, New York, New Jersey, Pennsylvania, West Virginia, Virginia, Maryland, DC, Delaware, North Carolina, South Carolina, Indiana, Kentucky, Ohio

Zone 5: Wisconsin, Illinois, Tennessee, Georgia, Michigan

Zone 6: Minnesota, Iowa, Missouri, Arkansas, Louisiana, Mississippi, Florida, Alabama

Zone 7: Texas, Nebraska, Kansas, North Dakota, South Dakota, Nevada, Oklahoma

Zone 8: California, Washington, Oregon, Idaho, Utah, Arizona, New Mexico, Colorado, Montana, Wyoming

Zone 9: Hawaii, Alaska

DELIVERY TIMES

We are able to offer estimated delivery times from our shippers as a convenience to our customers. These standard services times are not guaranteed and are provided as the average delivery time to a specific area. We ship our packages with priority service levels available and are always available to provide additional shipper information that may be useful. End of day services are approximately 11:00 pm.

TRACKING INFORMATION

A tracking number will be generated on the ship date by UPS or FedEx once the label has been printed and sent to you via email.  This tracking number can be used to review the status of your shipment in transit; however, this tracking number will not be valid until the shipment is picked up from our facility. If after that time you are still not able to track the package, please contact our office for further assistance to speak with a representative.  As soon as your order has been delivered, you will receive a follow up email.

ADDRESS VALIDATION

Intershell Seafood will ship all products to the address submitted by the customer. If an undeliverable or incorrect address is submitted, we will contact you to verify the shipment.  If there is no response before your order is packed and has been shipped, no refund or reshipment will be issued. Shipping to a closed business will also prevent the customer from any refund. Any requests for address changes must be made before the order has been picked up by UPS.  UPS and FedEx do NOT deliver to PO boxes, we are not responsible for any delayed shipments due to addresses being PO Box addresses. 

RECIPIENT RESPONSIBILITY

It is the customer's responsibility to receive the package(s) on the date of delivery and within a timely manner after the order has been delivered. In the event the customer is not available to receive the package(s), Intershell Seafood reserves the right to refuse any refund or reshipment. It is also the customer's responsibility to notify the recipient of all terms listed below.

In the event that your package is delivered, and something happens after it is left at the address, Intershell Seafood does not assume responsibility for the package. All shipments are sent with a Shipper Release clause, meaning that as long as the driver feels comfortable leaving the package at the delivery address they will, without requiring a signature. This ensures that our shipments are received within a timely manner due to the perishable nature of our products.

If the order has been delivered within the time frame but is not at the address that has been provided, Intershell Seafood does not assume responsibility for the package being delivered to the incorrect address.  It is the customer’s responsibility to contact the shipping courier the day of expected delivery to track their order.  At this time, UPS and FedEx is not reimbursing any claims being filed for missing shipments.

If the recipient of a package refuses or denies delivery for any reason, this forfeits any refund that may be available. This includes but is not limited to late delivery, damaged package, spoiled goods and applies to all packages.

PACKING YOUR SEAFOOD ORDER – FROZEN PRODUCTS ONLY

We pack your order into an insulated box with frozen refrigerant (dry ice) to ensure your seafood maintains proper temperature and stays frozen upon arrival.

All frozen products are stored in our freezers at our facility in temperatures ranging from 0 Degrees Fahrenheit (a normal temperature for a household freezer) to as cold as -60 degrees Fahrenheit (for more sensitive & delicate frozen items).

All orders are processed and packed inside our refrigerated workspace where the temperature stays at a consistent 38°F - 42°F to maximize the seafood’s freshness.  Shipper code: MA7802SP

ORDER DELAYS - PRODUCT OUT OF STOCK

On rare occasions, delays can occur if an item that you ordered is not in stock, is sold out, or will not be available until further notice. We do our best to keep our online inventory accurate, but on occasion some items may be out of stock. We will contact you right away to let you know if something you ordered is unavailable so you may choose an alternative or otherwise, to let us know how to proceed. 

ORDER DELAYS - WEATHER RELATED

UPS, FedEx, and other shipping couriers can experience delivery delays prompted by weather-related issues that can occur throughout the country.

In cases when a winter storm is approaching areas in which we expect shipping delays, we will notify you by email to tell you that current outstanding orders will be shipped at a later date. Once a package leaves our facility, we have no control over delays that are caused by a shipping courier. Each time you place an order, we want to feel confident that you are going to receive your orders within the 24 to 48 hour delivery window so you can enjoy them with friends and family. If by any chance your order is delivered after the expected delivery date, please email us at websales@intershell.biz with photos attached of the condition of the product upon arrival. For more information about our return & refund policy, click here.